Yes, once your order is placed our design team will begin working on your artwork approval. It is important to check over the artwork approval for your promotional products before you approve your artwork.

At Express Promo, we offer unlimited artwork amendments. We want your promotional products to be exactly what you envisioned. If you’re not happy with the artwork approval we send you, let our team know what changes you have and we can revise your artwork.

An EPS file is best when placing your order. We can also accept ai, svg, cdr, high resolution png or jpeg file and pdf files. The file type will be shown in the name of the file, e.g mylogo.eps or mylogo.pdf

A vector EPS image is made up of lines and curves joined together via anchor points set by mathematical calculations. Vector EPS images are easy to edit, perfectly scaled without compromising the quality and able to apply PMS colours. Vector EPS images are ideal for logos, illustrations, mock ups and line drawings.

There are multiple ways we decorate our products including embroidery, screen printing, pad printing, digital printing and more. All of our decoration options can be found under Branding Solutions at the top left of our website above the logo.

Once this box drops down, you can then click on each decoration option for a description, advantages and limitations for each method.

For the majority of our items, if your decoration is in colour it is best to supply the coated colour from the Pantone® Matching System (PMS). PMS colours are the industry standard colour matching system used by all promotional product manufacturers and suppliers. This PMS guide can accurately specify the colour of logos to ensure that your printed products meet expectations. If you’re unsure of your colour, we can match it as close as possible to your supplied logo.

Many of our items include the pricing for a one colour print as this is most economical. We can convert full colour logos to one colour. If you would prefer to keep your branding with multiple colours, our team can quote this for you if needed. If you’re unsure, contact our team and we can advise the best decoration method for your chosen product.

Once you’ve chosen your item, you can upload your logo before placing the item in your cart. Simply select the Click Here to Customise button which will drop down allowing you to view the decoration fields. Click the button that says Choose File which will then prompt you to browse for your file. In the additional details for customisation field you can add any additional text you would like such as the web address or any notes regarding the logo such as ‘make logo all blue’. If not additional text or comments are needed, type ‘logo only’. These details will be sent directly to our design team once your order is placed so they can begin creating your artwork approval.

All of our maximum decoration areas shown on the artwork approvals are as large as they can be. This area is dependant on the shape of the product and any curves and has been deteremined by extensive testing on each product added to our website. Some of our items may include a roll print where we’re able to wrap print around the item whereas items that are pad printed require a flat surface so sizing is limited.

Once stock has been arranged or artwork has been approved it may not be possible to adjust your order as production may have already been scheduled and commenced. We will do our best to alter the order for you however we can not guarantee it will be possible after approval.

If you would like to change your order prior to artwork approval this is usually possible so please contact us ASAP to discuss.

Visa and MasterCard – Via our secure online checkout

Direct Deposit – Details are provided at checkout, please use your order reference as the payment reference.

PayPal – PayPal is available.

Pay After Artwork Approval – This option can be chosen at the checkout if you would like to see your proof prior to paying for your order. Once you’re happy with your artwork, the above payment options can be utilised.

Yes! We have an option at the checkout which will allow your order to be submitted pending artwork approval.

The majority of our branded promotional products will include the engraving, print or embroidery of your logo. The product description will advise the decoration included. We can offer multiple decoration options on most of our promotional products so if the decoration option listed is not what you’re after, get in contact with our team to discuss other options available. Once you place your order, your artwork approval will be created with the standard decoration method. We can adjust the decoration chosen prior to you approving your artwork.

Yes, all pricing on our website is excluding GST. GST will be added at the checkout.

After you place your order you will receive a confirmation email to say that we have received your order.

Our graphic design team will then begin working on your artwork approval which you will receive within 1-2 business days after your order is placed. You can then review the artwork and approve it if you are happy with the design and details or request changes.

Once the artwork is approved, your order will move through to production.

When your order has been completed and dispatched, you will receive an email notification.

With such a large range of promotional products, comes a range of production timeframes. The majority of our items will be decorated and dispatched in under 1 week from final approval and payment received however there are some items that are made to order and will take longer. The production times are listing on each product listing. We also have our 3 day express options if you need your promotional items in a hurry! Production times commence after final approval of your artwork and full payment is received.

If you have a tight deadline, we still may be able to help! Get in contact with our team and we can check what items we have in stock that we can get out quickly for you. Please note, rush fees may apply. Many of our Express Range items also have an option to select ‘Next Day Dispatch.’

An indent item is a custom factory order. Generally, an indent item is physically made from start to finish when you place your order. Indent orders have more customisation options and are usually more economical due to economies of scale. They do however have longer production times. Examples of indent items include wristbands, lanyards and sublimated towels. If the product is indent, it is shown on the product listing via the icon above the pricing table (pictured below) and in the additional information tab. Production times do vary. If you have a deadline, let our team know so we can advise on whether an indent item may be suitable.

Delivery times vary Australia wide. If you’re unsure your promotional products will arrive in time, get in contact with our team.

Each product page will display an estimated production time, this begins after final artwork approval and payment received and does not include the delivery time. These displayed production times are an estimate only and may vary.

Shipping is free Australia wide. A large percentage of our products can also be shipped New Zealand wide for free.

Yes, we can ship your promotional products internationally for you! Get in contact with our team for a quote.

Please call our office on 1300 277 766 or email [email protected] as soon as you can if the delivery address displayed on your invoice is incorrect or needs to be changed.

As long as your order has not already been dispatched this will be ok.

If your order has already been dispatched we can pass on the details of the courier used so a redirection can be arranged.

We can split your order and ship to multiple locations. Shipping is free to the first location and each additional address will be charged at cost.

The majority of our products are custom made with personalised branding. This takes care and time so unfortunately same day delivery is not possible.

We do sell some stock blank and if we have it on hand in our Cameron Park warehouse it may be available for local customers to collect same day, please call us to discuss.

Yes, we do! Please call our office on 1300 277 766 or email [email protected] and we can arrange for a catalogue to be sent to you.

In addition to our printed catalogue we also have a range of seasonal and industry specific digital catalogues we can email to you.

Yes, we can send you samples! We have multiple digital and physical sample options. For a guide on the different options available, click on the button below.

Digital Mockup & Sample Options

Yes, there is. On most stock items we can go under this however a minimum order surcharge will apply. For items that are indent, or made to order, there are firm minimums order amounts. If you’re not sure, ask out team!

A setup fee is the cost associated with the creation of a die, plate, screen, or other fixture that is used in machines to decorate your promotional items.

Each product has a unique decoration area, so it is necessary to create fixtures for decoration every time you order an item for the first time.

If your logo has multiple colours and/or locations, this will require multiple setup fees. For example, to print a two colour logo, two screens have to be created and two setup fees apply.

Our pricing is very transparent and includes the setup cost for the default decoration, what decoration is included as default is shown on the product page.

Yes, we can source additional items for you. There are over 1 million different promotional products available to us so it’s difficult to get them all on our website! We would be happy to source a specific item for you. Get in contact by calling 1300 277 766 or click the Get In Touch button below and we can start the search!

If you have a better price elsewhere, send us the link or quote and we can see if we’re able to match it for you. It’s important to have this information so we can ensure we’re quoting the same item with the same decoration options. Some competitors will also add a set-up fee or charge shipping separately so it may look better priced initially until the total price is revealed.

We sure do! We love working on new projects with our clients. If there’s something specific you would like made for you, we would love to help.

We’re want to make sure you’re 100% happy with your promotional merchandise. We will send an artwork approval for every order placed for promotional products at Express Promo and won’t commence production until this is approved. There is also an option to request a physical sample if you’re unsure on the product itself.

Unfortunately, after the items have been decorated change of mind returns can not be accepted.

If you’re logo is printed incorrectly and doesn’t match your approved artwork, Express Promo will offer to replace the items or offer a discount if the items are still able to be used. If for any other reason you’re not happy with your order, let our Customer Care team know and we can work to find a solution.

Still have questions?

Please contact us for more information.

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