Will I receive an artwork proof prior to production?

Yes, once your order is placed our design team will begin working on your artwork approval. It is important to check over the artwork approval for your promotional products before you approve your artwork.

What if I need to modify the artwork I submitted?

At Express Promo, we offer unlimited artwork amendments. We want your promotional products to be exactly what you envisioned. If you’re not happy with the artwork approval we send you, let our team know what changes you have and we can revise your artwork.

What file type do I need to submit for my order?

An EPS file is best when placing your order. We can also accept ai, svg, high resolution png or jpeg file and pdf files.

What is an EPS file?

A vector EPS image is made up of lines and curves joined together via anchor points set by mathematical calculations. Vector EPS images are easy to edit, perfectly scaled without compromising the quality and able to apply PMS colours. Vector EPS images are ideal for logos, illustrations, mock ups and line drawings.

What if I need to modify my order after payment?

Once stock has been arranged or artwork has been approved it may be difficult or not possible to adjust your order as production may have already been scheduled and commenced. 

If you would like to change your order prior to artwork approval this is usually possible so please contact us ASAP to discuss.

What payment methods do you have?

Visa and MasterCard – Via our secure online checkout

Direct Deposit – Details are provided at checkout, please use your order reference as the payment reference.

PayPal – PayPal is available.

Afterpay – Receive your order now and pay for  it later!  Interest free over 8 weeks with 4 equal instalments.

Can I see my artwork before I pay for my order?

Yes! We have an option at the checkout which will allow your order to be submitted pending artwork approval.

Does the price include decoration?

The majority of our branded promotional products will include the engraving, print or embroidery of your logo. The product description will advise the decoration included. We can offer multiple decoration options on most of our promotional products so if the decoration option listed is not what you are after, get in contact with our team to discuss other options available.

Will I be charged GST?

Yes, all pricing on our website is excluding GST. GST will be added at the checkout.

What happens after I place my order?

After you place your order you will receive a confirmation email to say that we have received your order. 

Our graphic design team will then begin working on your artwork approval which you will receive within 12-48 hours after your order is placed. You can then review the artwork and approve it if you are happy with the design and details or request changes.

Once the artwork is approved, your order will move through to production.

When your order has been completed and dispatched, you will receive an email notification.

How long will production take?

With such a large range of promotional products, comes a range of production timeframes. The majority of our items will be decorated and dispatched in under 1 week from final approval and payment received however there are some items that are made to order and will take longer. The production times are listing on each product listing. We also have our 3 day express options if you need your promotional items in a hurry!

What if I need it urgently in less time than outlined in the listing?

If you have a tight deadline, we still may be able to help! Get in contact with our team and we can check what items we have in stock that we can get out quickly for you. Please note, rush fees may apply.

How long will delivery take once my order has been dispatched?

Delivery times vary Australia wide. If you’re unsure your promotional products will arrive in time, get in contact with our team.

What is the shipping cost?

Shipping is free Australia wide.

Do you ship outside of Australia?

Yes, we can ship your promotional products internationally for you! Get in contact with our team for a quote. 

What if I need to change my shipping address?

Please call our office on 1300 277 766 or email info@expresspromo.com.au as soon as you can if the delivery address displayed on your invoice is incorrect or needs to be changed. 

As long as your order has not already been dispatched this will be ok. 

If your order has already been dispatched we can pass on the details of the courier used so a redirection can be arranged.

Can I get same day delivery?

The majority of our products are custom made with personalised branding. This takes care and time so unfortunately same day delivery is not possible.

We do sell some stock blank and have on hand so this may be available for local customers to collect same day, please call us to discuss.

Do you have a printed catalogue?

Yes, we do! Please call our office on 1300 277 766 or email info@expresspromo.com.au and we can arrange for a catalogue to be sent to you.

Are samples available?

Yes, we can send you samples! Samples are generally free of charge however some cost may be applied if the item requested is of high value. This will be refunded if the sample is returned in good condition.

Is there a minimum order on products?

Yes, there is. On most stock items we can go under this however a minimum order surcharge will apply. For items that are indent, or made to order, there are firm minimums order amounts. If you’re not sure, ask out team!

What is a setup fee?

A setup fee is the cost associated with the creation of a die, plate, screen, or other fixture that is used in machines to decorate your promotional items.

Each product has a unique decoration area, so it is necessary to create fixtures for decoration every time you order an item for the first time.

If your logo has multiple colours and/or locations, this will require multiple setup fees. For example, to print a two colour logo, two screens have to be created and two setup fees apply.

Can I get same day delivery?

The majority of our products are custom made with personalised branding. This takes care and time so unfortunately same day delivery is not possible.

We do sell some stock blank and have on hand so this may be available for local customers to collect same day, please call us to discuss.

Still have questions?

Please contact us for more information.

Get in touch