Terms & Conditions
Last Updated March 10, 2021
All prices shown on our Express Promo online website are limited time special offers and subject to change at any time.
Prices displayed are exclusive of gst. However include delivery australia wide, basic artwork setup and a decoration option if outlined in the product listing.
Additional charges apply for additional decoration options (E.G. adding a second print colour to a 1 colour print item).
Some decoration options may incur an extra cost if changes are made. This will be conveyed and discussed before an order moves to production. Examples of this are embroidery prices being based off up to 10, 000 stitches, some logos will require additional charges if the stitch count exceeds this. Metallic thread colours will incur an extra cost depending on qty and logo size.
An artwork proof will be supplied for all orders (excluding exact repeat orders). Once the approval is received it is necessary to sign/scan and return the signed approval form by email. Without the signed approval form production & advertised production times will not start.
After an artwork approval is received back, signed from the customer the order will go straight into production. At this time it will be too late to make any adjustments. Express Promo (ANBP Pty Ltd) are not liable for any errors of printing or engraving if the customer has approved the wrong artwork. Any costs incurred in reprinting and reproducing the items will be at the customers discretion and cost.
Logo’s are to be supplied in vector format or a high resolution/1 colour image. Without either of these file types a logo redraw fee will need to be applied. This will be applied after the order is placed if the logo supplied is not sufficient.
DECORATION (PRINTING, ENGRAVING, FULL COLOUR PROCESS)
All colours supplied in artwork approvals are only to be used as an indicator and some variations may occur between monitors. To get a close as match as possible you must supply a PMS colour for printing. We do our best to close match PMS colours however an exact match is not always possible. Orders will not be reproduced due to slight variances in colours.
An order will be confirmed as completed in full for anything over 98% quantity supplied. With the large volume of some orders there may be slight variances in final quantities. Anything over 98% is deemed as completed in full. Anything short of this, Express Promo will generally provide a refund for the shortages rather than providing the extra items due to the complexity of some printing processes. If you receive an order short we must be notified with 6 hours of signing for the delivery. Notifying us after this time will void any claim of short receival of goods.
We cannot take any liability for goods if they are lost or misplaced after a delivery occurs. Confirmation from the courier as the goods being delivered to your supplied address is deemed as a successful supply of the order.
CANCELLING AN ORDER
If an order is requested to be cancelled after an artwork approval has been signed unfortunately this is not possible as your goods are already likely to be in production.
If you request to cancel your order before an artwork approval is sent a $25 administration fee will be deducted from your payment before a refund is issued.
If you request to cancel an order after your receive an artwork approval (before returning the signed approval) than a $25 administration fee plus a $40 artwork fee will be deducted from your payment before refunding.
The above charges are put in place to ensure the cost of our graphics designers are covered, hopefully once an order is placed we have the oppurtinity to complete your order to ensure you see the amazing quality of our products and the efficiency of our production.